FAQ

Sizing

How do I choose my size?
Choose the US shoe size you normally wear. Women's socks come in sizes 6 to 10 and men's in sizes 8 to 12.

What if I wear a half size?
Size down. If you wear a 6.5, choose a 6.

Why is there a left and a right sock?
Each sock is shaped for its own foot, for a closer fit.

See our Size Guide for more.

Shipping

How much is shipping?
Economy shipping is free on every order, with no minimum.

Where do you ship?
We currently ship to addresses in the United States only.

How long does it take to ship?
Orders ship from South San Francisco, California. We hand orders to the carrier within 1 to 2 business days. Orders placed on weekends or holidays are processed on the next business day.

How do I track my order?
When your order ships, we email you a shipping confirmation with tracking information.

Our guarantee

What is the 100% satisfaction guarantee?
If you are not happy with your socks for any reason, we will make it right with a refund or a replacement, including a different size. The choice is yours.

How long do I have?
You have 90 days from the day your order is delivered to make a claim.

Do I need to send the socks back?
No. Keep them, pass them on, or recycle them.

How do I make a claim?
Email support@verteen.com with your order number, which socks you are unhappy with, and whether you would like a refund or a replacement.

How are refunds paid?
Refunds go back to your original payment method. How long it takes to appear depends on your bank or card provider.

The socks

What are they made of?
78% Pima cotton, 20% polyester and 2% elastane.

How do I wash them?
Machine wash cold on a gentle cycle. Use non-chlorine bleach only when needed. Tumble dry low. Do not iron or dry clean.

What pack sizes do you sell?
Ankle and half-calf socks come in 3-packs and 7-packs, in black or white.

Still have a question?

Email us at support@verteen.com.