Refund policy

Our 100% satisfaction guarantee

Every VERTEEN order placed on verteen.com is covered by our 100% satisfaction guarantee. If you are not happy with your socks for any reason, we will make it right.

What you can choose

A refund for the socks you are not happy with, or
A replacement, including a different size if the fit is not right.

The choice is yours.

90 days to decide

You have 90 days from the day your order is delivered to make a claim under this guarantee.

No need to send anything back

You do not need to return your socks. Keep them, pass them on, or recycle them.

How to make a claim

Email us at support@verteen.com with your order number, which socks you are unhappy with, and whether you would like a refund or a replacement. A short note or photo about what went wrong helps us improve, but it is not required.

Refunds

Refunds go back to your original payment method. Once we issue a refund, the time it takes to appear on your statement depends on your bank or card provider.

Wrong or damaged items

If you received the wrong item, or your order arrived damaged, email us and we will send a replacement or refund you, whichever you prefer.

Questions